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Booking and cancellation policy

Online booking

By completing an online event booking you are indicating you wish to attend a Cast Media Group event. If there are places available, your online booking will be processed and a booking confirmation and invoice will be sent to you. Provisional bookings are not permitted.


Cancellations must be made in writing by email to The NLG has a policy of no refunds but Conference organisers will consider issuing a credit against future events in exceptional circumstances. Delegates who do not attend on the day of the event without notice will still be liable in full for the attendance fee without exception.

Substitute delegates

Substitute delegates are welcome at any point up to one week, please advise name changes in writing via email to

Purchase order numbers

Should a purchase order be required this must be provided at the time of booking – it will not be possible to amend an invoice once it has been raised. The text you submit in the purchase order number mandatory field on the booking screen will be treated as your authorisation to commit to expenditure on behalf of your organisation. Please do not submit purchase order numbers and bookings unless you are authorised to do so. It will not be possible to amend purchase order information on the 'Amend' screen once the booking has been submitted, please take care to ensure that the information you provide is accurate as it will be reflected on the related sales invoice to your organisation.


Delegates can ask to pay by invoice or credit/payment card.

Invoicing will reflect the delegate name(s) inputted at the time of booking and it will not be possible to change the name reflected on the invoice at a later date.

Note: It may be necessary for Cast Media Group to change the content or timing of an event, the speaker(s), the date or the venue. No refunds will be available in these circumstances. Cast Media Group has no liability for additional costs incurred by delegates in relation to attending events.

Late Payment

Cast Media Group reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate.

Payment Currency – all transactions are in British Pounds

Note: To the extent permitted by law, Cast Media Group Ltd will not be liable by reason of breach of contract, negligence or otherwise for any loss or consequential loss occasioned to any person acting omitting to act or refraining from acting in reliance upon any materials or presentations at any event. Consequential loss shall be deemed to include, but is not limited to, any loss of profits or anticipated profits, damage to reputation or goodwill, loss of business or anticipated business, damages, costs, expenses incurred or payable to any third party or any other indirect or consequential losses.

Joining instructions

Joining instructions will be sent direct to each delegate no later than 2 weeks prior to the conference. This will include all details of the conference programme, location and other relevant information.

Special requirements

Cast Media Group will endeavour to meet any special dietary or other requirements. Dietary – we are able to supply vegetarian, vegan or gluten free options as standard. Should dietary requirements incur additional charges these costs will be passed on to the delegate – alternatively the delegate may be able to supply their own catering, conference fees will not be reduced in this instance.

Contact us: E • T 07468 477 054
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National Leasehold Group