Delivered in conjunction with and sponsored by


Speakers already confirmed include:

Lynne Nicholls
Lynne Nicholls
Regional Service Charges & Section 20 Manager, Clarion Housing Association

Lynne Nicholls has over 18 years' experience working across the Housing sector in London and currently works for Clarion Housing Association as a Regional Service Charges & Section 20 Manager. Her specialisms are service charges, Section 20 consultation, and systems migrations. In addition, she is a Director of Leonis Solution Ltd, a training and consultancy firm, and a board member for Watmos Housing Association. She is active in the LGBT+ community serving as Co-Chair of the Clarion LGBT+ Network, Events Officer for HouseProud, and speaks in schools for Diversity Role Models.
Sarah Chatfield
Sarah Chatfield
Director of Home Ownership
Anchor Hanover

Sarah has worked in social housing for nearly 30 years, mainly specialising in leasehold management. She has worked for large G15 organisations such as Clarion, Hyde HA and Metropolitan Thames Valley HA and is currently the Director of Home Ownership for Anchor Hanover – England's largest provider of specialist housing and care for people in later life. She is a Board Member of the National Leasehold Group and an associate of the IRPM as well as a qualified lawyer. Sarah specialises in all aspects of leasehold management including Service Charges, re-sales and staircasing, income collection and front line housing management.
Amanda Gourlay
Amanda Gourlay
Tanfield Chambers

Amanda, a barrister at Tanfield Chambers, is recognised in Chambers & Partners and the Legal 500. She is known for her expertise in residential landlord and tenant law, covering service charges, the appointment of a manager, the right to mange, breaches of covenant, forfeiture and associated legal costs. That expertise is regularly deployed in courts and tribunals ranging from the First-tier Tribunal (Property Chamber) to the Court of Appeal, where she was led by James Fieldsend in Sheffield City Council v Oliver [2017] EWCA Civ 225 and represented the successful leaseholder in Skelton v DBS Homes (Kings Hill) Ltd [2017] EWCA Civ 1139.

She is a contributor to the 4th edition of "Service Charges and Management" by Tanfield Chambers. Her popular and well-regarded blog, Law and Lease, summarises and comments on service charge decisions. In 2016, she was awarded the fellowship of the Institute of Residential Property Management.
Scott Jeffreys
Scott Jeffreys
Service charge Lead
Trafford Housing Trust

Scott has over 8 years' Housing experience working in Service Charges & Leasehold management. He co-founded the "Northern England & Wales Service Charge Group" a netwrorking group for Service Charge professionals in the North-West area. He is a regular speaker on Service Charges and has worked for a number of different HAs across the sector.
Emily Jordan
Emily Jordan
Forbes Solicitors

Emily specialises in providing leasehold advice and assistance to the social housing sector. Emily advises on all aspects of residential and commercial lease disputes including service charge statutory consultations (section 20), rent and service charge debt recovery, enfranchisement, Right of First Refusal, forfeiture, shared ownership rent possession, Right to Buy lease disputes, contested commercial lease renewals, break clause activation, terminal dilapidations, and commercial contract disputes.
Emily regularly provides training to housing clients on all these areas, including enforcement action against shared ownership leaseholders and health and safety responsibilities for commercial premises.
Examples of her work include:
  • Obtaining a declaration in the Tribunal for a housing client against a residential leaseholder who had repeatedly disputed the interpretation of the lease and raised vexatious complaints.
  • Assisting a housing client with leasehold flats in a residential block on purchasing the freehold from a company which had been liquidated and title had vested in the Crown.
  • Advising housing clients regarding their obligations for health and safety matters in both commercial and residential leasehold properties.
  • Advising a housing client regarding consent for alterations and change of use which was being unreasonably withheld by the landlord of commercial premises.
  • Taking action against a shared ownership leaseholder who had engaged in unlawful sub-letting through Air B'n'B.
  • Assisting a housing client in evicting trespassers who were delaying large scale development works from commencing. Emily graduated from Lancaster University in 2013 with an LLB Law Degree and joined Forbes in 2018 soon after qualifying as a solicitor.
James Shand
James Shand

James is strategic management consultant focusing on digital document printing and processes to create effective B2C communications. He has over 40-years' experience in IT and digital print industries holding various senior management positions with a number of key UK service bureaus.

Today he is Chairman of TriPartum who optimise document communications utilising digital technologies to provide solutions through with multi-channel deliveries. One important sector today is Housing Associations where there is a need for transparency, clarity, improvement in customer experience through VfM solutions. TriPartum has proven solutions delivering unprecedented results across this sector utilising its experience, knowledge and insights for its other industry sectors.
Debbie Matusevicius
Debbie Matusevicius

Debbie has worked for Anchor Hanover for over 15 years and is passionate about continually improving standards within leasehold retirement housing. Debbie also serves on the Board of Directors at the ARHM and is a fellow of the IRPM. As the Home Ownership Business Partner Debbie is responsible for supporting the organisational infrastructure in handling complex compliance, statutory and operational matters and is also responsible for handling any cases at the FTT(PC).

Thanks to our sponsors

Bolt Burdon
Interested in Sponsorship & Exhibition Opportunites?
Click here to find out more

Contact us: E • T 07468 477 054
Keep up-to-date & follow us on Twitter @NLGroup_UK
National Leasehold Group